FAQ

As well as the Frequently asked Heart Graph questions listed here, you may find our
Tutorial Videos
 and list of Known Issues useful:

 

My Premium Feature purchase has disappeared!
Very occasionally during an upgrade of the app from the App Store, the record of your purchase of Premium Features can be lost. If this happens, please use the Restore button on the Premium Features page to restore your purchase. No charge will be made. You can also use this feature to apply Premium Features to Heart Graph if you have multiple devices (e.g., an iPhone and an iPad).

Please be sure to use the Apple ID you originally used to make the purchase – Restore will not work if you use a different one!

Where are the app settings?
All Heart Graph’s settings are available by tapping the cog icon on the Home screen of the app.FAQ_settings

How do I set my own heart rate zones?
To set your own zones, tap ‘Heart rate zones’ in the app settings. You can either use the default formula (220 – age) by tapping the Default button, or you can configure each boundary independently by tapping the grey values between each zone. If you integrate with Health, the app will already know your age; otherwise the default values will assume you are 20 years old.
Note that heart rate zones are a Premium Feature, and must be explicitly turned on after purchase.

FAQ_heart_rate_zones

How do I see how many calories I’ve burned?
To enable calorie calculation, you must first enter your age, weight and gender (these can be automatically extracted from Health if you have chosen to integrate). Knowing these values allows Heart Graph to use a more accurate formula for calorie calculation.
There are two modes of operation: “Count”, where the app will simply display the number of calories burned as you exercise, or “Target”, where the app will show you progress towards a target you can configure.
Note that calorie calculation is a Premium Feature, and must be explicitly enabled after purchase.

FAQ_calories

How do I transfer workouts between my iPhone and iPad?
Workouts can be transferred between devices by exporting in TCX format from one device, then importing on the other device.

How do I import workouts from email and Dropbox?
Workouts (stored as Garmin TCX files) can be imported from many other iOS apps, including Mail and Dropbox. The exact mechanism may vary slightly between apps, but for Mail, if you press and hold on the workout file attached to an email, you will be presented with an option to “Open in Heart Graph”. When you choose that, the workout will automatically be imported.
For Dropbox, first select your file in Dropbox, then choose the action icon (square with an arrow pointing out of it). You will be given an option to “Open in…”, and if you select that, you will be able to “Open in Heart Graph” as with Mail.
Note that importing workouts is a Premium Feature.

How do I export a workout?
You can export workouts either as email attachments, or directly to your Dropbox account. While viewing a workout, tap the action button, then choose where you want to export the workout to. For controlling the output format, see the export format FAQ.

FAQ_workout_export

How do I control the export format for  workouts?
Heart Graph allows you to export workouts in two formats: for exchange with other apps, you should use Garmin TCX format export, while for your own analysis, CSV format is likely to be easier to work with in programs such as Excel.
The export format is controlled in the app settings, and you need to choose the type of file you would like to include with emails – once selected, all emailed workouts will include the file types enabled.
For Dropbox, the default export format is TCX, but this can easily be changed to CSV using the switch.
Note that exporting workouts is a Premium Feature.

FAQ_export_format

Why isn’t my heart rate sensor isn’t recognised by Heart Graph?

It is unusual for Heart Graph to have problems connecting to your sensor, but it does sometimes happen. Please see our separate Sensor Problems page for advice on what to do.

Why am I seeing erratic heart rate readings in Heart Graph?

Erratic heart rate readings are nearly always the result of a poor connection between your heart rate sensor and your body. Most sensor detect electrical signals from the heart, and need their contacts to be moist for this to work. Particularly in cold climates, you may not sweat enough early in your workout to maintain this connection, which can result in the sensor sending erratic data to Heart Graph. You should also ensure that your sensor is snugly fitting on your body, since any movement could disrupt the contacts’ connection to your body. You may find the advice on our Sensor Problems page useful.

Why can’t I pair my Apple Watch to get live data in Heart Graph?
Unfortunately Apple’s current design of WatchOS on the Apple Watch provides no reliable way of accessing heart rate data in real time from the phone. Heart Graph currently supports importing data from your Apple Watch after your workout. However, accessing data live on the phone using the Apple Watch as a sensor will need Apple to make changes to WatchOS, so we can offer no timeline for when this might be possible.

My Apple Watch went into Power Reserve mode during a workout: how do I access the heart rate data?
A fully charged Apple Watch (series 1) can typically record between 5 and 6 hours of heart rate data during a workout (when the Watch will record a sample approximately every 5 seconds). However, if the Watch enters Power Reserve mode during a workout, the data won’t be transferred to the iPhone at that point; however, when you next launch Heart Graph on your Apple Watch, all the data that was recorded will then be transferred. Additionally you can also use the “Custom time period” option of the “Health Import” screen to import that data manually.

How can I use my Apple Watch to record my resting heart rate while sleeping?
You can record short sessions of data while sleeping using the “Resting” session option when starting a new session. However, as described above, the Apple Watch battery will likely not last for an entire night of sleep, and the Watch will enter Power Reserve mode while recording. If you do want to record as much data as possible before the Watch enters Power Reserve mode, please see the above item on how to import that data after your Apple Watch has been recharged.

Alternatively, if you don’t need high frequency heart rate sampling every 5 seconds, you could simply wear your Watch while asleep (the Watch automatically takes heart rate samples approximately every 5-10 minutes whenever it is worn) and then use the “Custom time period” option of the “Health Import” screen to import that data manually when you wake up.

How do I get heart rate data into Apple’s Health app?
Apple’s Health app is intended to provide heart rate data to other apps, rather than apps writing heart rate data into Health. In iOS8, you can connect your existing Bluetooth heart rate sensor directly to Health in the Bluetooth section of Apple’s Settings app – whenever you wear your sensor, heart rate data will then be sent to Health. You can continue to use Heart Graph normally, as Heart Graph will continue to connect directly to your sensor at the same time as Health.

Why can’t I see my workouts in Apple’s Health app?
Prior to iOS 8.2, Apple’s Health app did not provide an interface to view “workout” data written to Health. If you want to see this data, we recommend updating to iOS 8.2.

(Workout data consists of the start date of the workout, the duration, and the calories burned (if enabled in Heart Graph’s settings), and will be automatically written on completion of each new workout.)

I think I found a bug – what should I do?
We strive to create high quality software with zero defects, but sometimes bugs do slip through. If you think you’ve found a bug, please report it to us using our Support page – we will be able to respond much faster than if you leave a review comment on the App Store, and it will allow us to ask for further information that may be necessary to get to the bottom of the problem. You can also check our Known Issues page to see if a fix is already in preparation.
Important note: we do not recommend deleting and reinstalling the app unless directed by one of our support team. Deleting the app will remove all data within the app, including existing workout data and any planned workouts you have designed.  
Once a fix is ready, it typically takes Apple around one week to approve a new version of an app for sale, so please bear with us while the updated version goes through Apple’s processes.

Are there any hidden features?
Heart Graph doesn’t include any specific hidden features, although you may find the following less obvious features useful:

  • If you use specific keywords when entering workout notes, you can then filter your workouts to look at just those containing specific keywords.
  • When performing a workout, you can change the calorie target just for that workout by tapping on the calorie display on the main workout screen.
  • When reviewing workouts, you can swipe up or down to move to the previous (or next) workout. If you have chosen to filter workouts in the workout list, you the swipe will take you to the neighbouring workout in your filtered list.
  • When comparing workouts, you can tap on any of the points in the graph to display the full workout data.
  • If you want to mute all sounds produced by the app, there is an option in the app settings.
  • When editing planned workouts, you can press an hold on a particular set to quickly duplicate it.
  • When editing planned workout, you can press and hold on a “super-set separator” to duplicate the entire super-set.
  • If you’ve designed your own “Planned Workout”, why not share it with other Heart Graph users using the option on the screen showing the workout details?