{"id":57,"date":"2014-12-21T19:57:03","date_gmt":"2014-12-21T19:57:03","guid":{"rendered":"http:\/\/smokycatsoftware.co.uk\/pub\/?page_id=57"},"modified":"2019-03-27T19:40:29","modified_gmt":"2019-03-27T19:40:29","slug":"support","status":"publish","type":"page","link":"https:\/\/smokycatsoftware.co.uk\/pub\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>We welcome your comments and suggestions on our software &#8211; please complete the form below and we will get back to you as soon as we can. If you are reporting a problem with the software, please provide as much information as possible, including:<\/p>\n<ul>\n<li>App name and version number (in Settings)<\/li>\n<li>Device model number (Settings App -&gt; General -&gt; About -&gt; Model)<\/li>\n<li>iOS version (Settings App -&gt; General -&gt; About -&gt; Version)<\/li>\n<li>A description of what you were doing at the time the problem arose<\/li>\n<li>Any other information you think may be relevant<\/li>\n<\/ul>\n<p>Before you submit your query,\u00a0you could save time by checking one of the following pages, which may already contain the information you need.<\/p>\n<ul>\n<li><a title=\"FAQ\" href=\"https:\/\/smokycatsoftware.co.uk\/pub\/faq\/\">FAQ\u00a0(frequently asked questions)<\/a><\/li>\n<li><a title=\"Tutorial Videos\" href=\"https:\/\/smokycatsoftware.co.uk\/pub\/tutorial-videos\/\">Tutorial Videos<\/a><\/li>\n<li><a title=\"Known Issues\" href=\"https:\/\/smokycatsoftware.co.uk\/pub\/known-issues\/\">Known Issues<\/a><\/li>\n<\/ul>\n<form method=\"post\" id=\"cntctfrm_contact_form\" class=\"cntctfrm_contact_form cntctfrm_one_column cntctfrm_ltr cntctfrm_width_default\" action=\"\/pub\/wp-json\/wp\/v2\/pages\/57#cntctfrm_contact_form\" enctype=\"multipart\/form-data\"><div id=\"cntctfrm_first_column\" class=\"cntctfrm_column\"><div class=\"cntctfrm_field_wrap cntctfrm_field_name_wrap\"namecontact><div class=\"cntctfrm_label cntctfrm_label_name\">\n\t\t\t\t\t\t\t\t\t<label for=\"cntctfrm_contact_name\">Name: <span class=\"required\">*<\/span><\/label><\/div><div class=\"cntctfrm_input cntctfrm_input_name\">\n\t\t\t\t\t\t\t\t\t<input namecontact class=\"text\" type=\"text\" size=\"40\" pattern=\"^([\\p{L}\\p{M}]{2,}(\\s)*(\\p{L}+\\p{M}*-*){1,})|([\\p{L}\\p{M}]{3,})\" title=\"Please enter only letters at least 3 characters, words seperated by spaces\" value=\"\" name=\"cntctfrm_contact_name\" id=\"cntctfrm_contact_name\" \/><\/div><\/div><div class=\"cntctfrm_field_wrap cntctfrm_field_email_wrap\"email><div class=\"cntctfrm_label cntctfrm_label_email\">\n\t\t\t\t\t\t\t\t\t<label for=\"cntctfrm_contact_email\">Email Address: <span class=\"required\">*<\/span><\/label>\n\t\t\t\t\t\t\t\t<\/div><div class=\"cntctfrm_input cntctfrm_input_email\">\n\t\t\t\t\t\t\t\t\t<input email class=\"text\" type=\"email\" size=\"40\" value=\"\" name=\"cntctfrm_contact_email\" id=\"cntctfrm_contact_email\" \/><\/div><\/div><div class=\"cntctfrm_field_wrap cntctfrm_field_subject_wrap\"subject><div class=\"cntctfrm_label cntctfrm_label_subject\">\n\t\t\t\t\t\t\t\t\t<label for=\"cntctfrm_contact_subject\">Subject: <span class=\"required\">*<\/span><\/label>\n\t\t\t\t\t\t\t\t<\/div><div class=\"cntctfrm_input cntctfrm_input_subject\">\n\t\t\t\t\t\t\t\t<input subject pattern=\"^([\\p{M}\\p{L}]{1,}(\\s\\p{M}*\\p{L}+-*)*){3,}\" title=\"Please enter only letters at least 3 characters, words seperated by spaces\" class=\"text\" type=\"text\" size=\"40\" value=\"\" name=\"cntctfrm_contact_subject\" id=\"cntctfrm_contact_subject\" \/><\/div><\/div><div class=\"cntctfrm_field_wrap cntctfrm_field_message_wrap\"message><div class=\"cntctfrm_label cntctfrm_label_message\">\n\t\t\t\t\t\t\t\t<label for=\"cntctfrm_contact_message\">Message: <span class=\"required\">*<\/span><\/label>\n\t\t\t\t\t\t\t<\/div><div class=\"cntctfrm_input cntctfrm_input_message\">\n\t\t\t\t\t\t\t\t<textarea message rows=\"5\" cols=\"30\"name=\"cntctfrm_contact_message\" id=\"cntctfrm_contact_message\"><\/textarea><\/div><\/div><\/div><div class=\"clear\"><\/div><div class=\"cntctfrm_submit_wrap\"><div id=\"cntctfrm_submit_first_column\" class=\"cntctfrm_column\"><div class=\"cntctfrm_input cntctfrm_input_submit\"><input type=\"hidden\" value=\"send\" name=\"cntctfrm_contact_action\">\n\t\t\t\t\t\t\t<input type=\"hidden\" value=\"en\" name=\"cntctfrm_language\">\n\t\t\t\t\t\t\t<input type=\"hidden\" value=\"1\" name=\"cntctfrm_form_submited\">\n\t\t\t\t\t\t\t<input type=\"hidden\" value=\"cntctfrm_options\" name=\"cntctfrm_options_name\">\n\t\t\t\t\t\t\t<input type=\"submit\" value=\"Submit\" class=\"cntctfrm_contact_submit\" id=\"1\" \/>\n\t\t\t\t\t\t<\/div><\/div><div id=\"cntctfrm_submit_second_column\" class=\"cntctfrm_column\"><\/div><div class=\"clear\"><\/div>\n\t\t\t<\/div>\n\t\t\t<\/form>\n<p><em>We aim to respond to all queries within 24 hours; if you\u00a0haven&#8217;t received a reply in that time, please check your junk mail.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We welcome your comments and suggestions on our software &#8211; please complete the form below and we will get back to you as soon as we can. If you are reporting a problem with the software, please provide as much information as possible, including: App name and version number (in Settings) Device model number (Settings &hellip; <a href=\"https:\/\/smokycatsoftware.co.uk\/pub\/support\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Support<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-57","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/P5vk4S-V","_links":{"self":[{"href":"https:\/\/smokycatsoftware.co.uk\/pub\/wp-json\/wp\/v2\/pages\/57","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smokycatsoftware.co.uk\/pub\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smokycatsoftware.co.uk\/pub\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smokycatsoftware.co.uk\/pub\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smokycatsoftware.co.uk\/pub\/wp-json\/wp\/v2\/comments?post=57"}],"version-history":[{"count":9,"href":"https:\/\/smokycatsoftware.co.uk\/pub\/wp-json\/wp\/v2\/pages\/57\/revisions"}],"predecessor-version":[{"id":818,"href":"https:\/\/smokycatsoftware.co.uk\/pub\/wp-json\/wp\/v2\/pages\/57\/revisions\/818"}],"wp:attachment":[{"href":"https:\/\/smokycatsoftware.co.uk\/pub\/wp-json\/wp\/v2\/media?parent=57"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}